You’re protected against unauthorised transactions under Mastercard’s Zero Liability Protection Policy.

Before you dispute a transaction: Freeze your card to prevent further transactions. You can do this by going to your Freestyle account > Manage card > Freeze my card

Check whether the purchase was made by a secondary cardholder or family members

Google the business to see if it trades under a different name

Check whether it is a purchase authorisation (e.g. security deposit on hotel)

Check any memberships, app purchases or magazine subscriptions you may have

Raising a dispute: To raise a dispute, please contact us promptly on 1300 739 176 or canwehelpyou@moneyme.com.au.